Privacy Policy

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This Privacy Policy describes how Dynankle ("we," "us," or "our") collects, uses, stores, and protects personal information when you interact with our walking club products and services through dynankle.world, including annual club memberships, weekend walk passes, trail essentials kits, guided walk registrations, and related enquiries.

Information We Collect

We collect personal information that you voluntarily provide when enquiring about or purchasing our walking club products. This may include your full name, email address, phone number, postal address, billing information when a purchase is completed by phone or in person, emergency contact information for guided walks, fitness level preferences, and any messages submitted through our contact form.

When you register for a guided walk or purchase a weekend walk pass, we may also collect information about your walking experience level, preferred trail difficulty, dietary requirements for post-walk gatherings, and any accessibility needs to ensure safe participation in our outings.

We automatically collect certain technical information when you visit dynankle.world, including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This data helps us improve our website and understand how visitors engage with our walking club offerings.

How We Use Your Information

We use your personal information to process membership registrations, walk pass purchases, and trail essentials kit orders. This includes confirming your enrolment, sending walk schedules, providing trail maps, and communicating event updates relevant to your purchased products.

Your contact details enable us to respond to enquiries about our walking gear, membership benefits, and guided walk availability. We may send transactional emails confirming orders, providing receipts, and notifying you of schedule changes for walks you have registered to attend.

With your consent, we may send promotional communications about new walking routes, seasonal events, gear releases, and membership renewal reminders. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

We analyse aggregated usage data to improve the functionality of dynankle.world, optimise our product offerings, and enhance the overall experience for walkers exploring Wellington trails through Dynankle.

Legal Basis for Processing

We process your personal information based on the performance of a contract when you purchase memberships, walk passes, or gear products from us. We also rely on legitimate interests to operate our walking club, ensure participant safety on guided walks, and improve our services.

Where required, we obtain your explicit consent for marketing communications and for the use of non-essential cookies on our website. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Information

We do not sell your personal information to third parties. We may share limited data with trusted service providers who assist us in operating our walking club, including email delivery services for walk schedules and website hosting providers.

Walk guides assigned to outings you register for may receive your name and emergency contact details to ensure participant safety. These individuals are bound by confidentiality obligations and use your information solely for walk administration purposes.

We may disclose personal information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect the rights, property, or safety of Dynankle, our members, or others.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy. Membership records are kept for the duration of your membership plus three years for administrative and legal compliance purposes. Walk pass and gear purchase records are retained for seven years in accordance with New Zealand tax and accounting requirements.

Contact form submissions and general enquiries are retained for two years unless a longer period is required to resolve an ongoing matter. Technical log data is typically retained for twelve months before being anonymised or deleted.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, access controls limiting staff access to personal data, and regular review of our security practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and protect your account credentials when accessing member services.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to access personal information we hold about you, request correction of inaccurate information, and request deletion of your data where applicable. You may also object to certain processing activities and request restriction of processing in specific circumstances.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within twenty working days. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner in New Zealand.

International Transfers

Some of our service providers may process data outside New Zealand. When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as contractual clauses requiring recipients to protect your data to standards comparable with New Zealand privacy law.

Children's Privacy

Our walking club products and services are available to participants of all ages. For members under sixteen years of age, we require parental or guardian consent before processing personal information related to guided walk registrations and membership enrolments.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our walking club products, services, or legal requirements. The updated policy will be posted on dynankle.world with a revised date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information related to our walking club products, please contact Dynankle at 121 Tauhinu Road, Wellington 6022, New Zealand, phone +64224143487, or via our contact form at dynankle.world/contact.